Shipping & Returns
FAQ
What currency are your products priced in?
All products on our site are priced in U.S. Dollars (USD).
How do you ship?
All orders are shipped from our design studio in Bangkok, Thailand.
Thailand Orders
Domestic orders are shipped via EMS Express and typically arrive within 1 business day.
International Orders
International orders are shipped via DHL Express and typically arrive within 3–5 business days from the shipping date.
We offer a flat-rate shipping fee worldwide. Orders over $200 USD qualify for complimentary shipping.
Please note that local duties, customs fees, and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
How do I know my size?
Our garments generally run from Women’s XS–XL unless otherwise noted.
We recommend referring to the detailed measurements provided on each product page to find your best fit. If you have any questions, feel free to email us at info@wmenswear.com — we’re always happy to help.
Returns & Exchanges
Please contact W’MENSWEAR at info@wmenswear.com before returning any items.
Thailand Returns
Thailand-based customers may return eligible items within 14 days of delivery for a refund or exchange.
Returned items must be:
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unworn
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unwashed
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in original condition
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with all original tags attached
Items that are damaged, worn, altered, or returned without tags cannot be accepted.
International Returns & Exchanges
International orders are eligible for exchange only.
Eligible exchange requests must be made within 10 days of delivery. If delivery has been postponed at the customer’s request, eligible exchanges must be initiated within 20 days of the shipment date.
Customers are responsible for:
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return shipping costs
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customs fees
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import duties associated with returned parcels
Please note that international returns may incur customs charges of up to 30% of the product value, which will be deducted from any eligible refund or exchange processing.
To request an exchange, please email info@wmenswear.com with:
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your order number
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the item you wish to return
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the item and/or size you would like instead
If you would like sizing guidance before exchanging, we’re happy to help.
Sale & Pre-Order Items
All sale and pre-order purchases are final sale and cannot be returned or exchanged.
No additional price adjustments will be made on sale items.
Return Shipping Guidelines
We recommend using a tracked shipping service and retaining your proof of postage until your return has been processed.
Please clearly mark all international return parcels as:
“RETURNED GOODS”
W’MENSWEAR cannot be held responsible for returned packages lost in transit without proof of delivery.
Transport Damage
If your order arrives damaged, or if your parcel is lost during transit, please contact us immediately at info@wmenswear.com.
Unclaimed Packages
If a parcel is unclaimed or refused by the customer, W’MENSWEAR reserves the right to deduct any return shipping fees, customs charges, and administrative costs incurred.
Contact
For all enquiries, please contact: