Our Return Policy in short
Contact PONYTAIL SUPPLIES before returning any items. You can return the product within 30 days of delivery. The product must be in new condition.All sales are final on pre-sale and sale items. No returns or exchanges are accepted on sale merchandise. No further price adjustments will be made on sale merchandise. To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'. Want to switch to another size of the same product? Want to switch to another product? You can do that, just contact us. If a package is unclaimed you might have to pay a handling fee.
Return Policy
Please contact PONYTAIL SUPPLIES before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts PTJ SUPPLIES and gives information relevant and the reason for complaint.
Return Conditions
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. PONYTAIL SUPPLIES suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
PONYTAIL SUPPLIES will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. PONYTAIL SUPPLIES is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. PONYTAIL SUPPLIES does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to PONYTAIL SUPPLIES.You can mail return items to:PONYTAIL SUPPLIES18C2 Mitkorn Mansion,153/1 Soi Mahadlekluang 1,Rajdamri Road,Bangkok 10330THAILANDAttn: ReturnsInternational Orders:International orders can be returned for refund only. Eligible Items must be postmarked within 10 days of initial delivery. International customers are responsible for any shipping charges incurred on returns. Please see above for a list of items eligible for return.
Want to switch to another size of the same product? For exchanges, please note the name, size and price of the item you’d like to exchange for on your return authorization form. You can also email us at WMENSWEARBRAND@GMAIL.COM for recommendations or to place a temporary hold on your exchange item.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, PONYTAIL SUPPLIES reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: info@ponytailjournal.com
Terms & Conditions in short
By ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at PONYTAIL SUPPLIES, you warrant that you are at least 18 years old or have parents' permission to buy from us. All personal information you provide us with or that we obtain will be handled by PONYTAIL SUPPLIES as responsible for the personal information. Events outside PONYTAIL SUPPLIES's control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges may occur. PONYTAIL SUPPLIES reserves the right to amend any information without prior notice.
Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at PONYTAIL SUPPLIES, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at PONYTAIL SUPPLIES for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Personal Information
All personal information you provide us with or that we obtain will be handled by PONYTAIL SUPPLIES as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to PONYTAIL SUPPLIES and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request PONYTAIL SUPPLIES to delete or correct the information held about you. By accepting the PONYTAIL SUPPLIES Conditions, you agree to the above.
Force Majeure
Events outside PONYTAIL SUPPLIES's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that PONYTAIL SUPPLIES is released from PONYTAIL SUPPLIES's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Payment
All products remain PONYTAIL SUPPLIES's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from PONYTAIL SUPPLIES.
All transfers conducted through PONYTAIL SUPPLIES are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.
Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Cookies
PONYTAIL SUPPLIES uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use PONYTAIL SUPPLIES without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On PONYTAIL SUPPLIES we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Additional Information
PONYTAIL SUPPLIES reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, PONYTAIL SUPPLIES has the right to cancel the order and refund any amount paid in the best way. PONYTAIL SUPPLIES shall also notify the customer of equivalent replacement products if available.
All enquiries: info@ponytailjournal.com
Stockists
AMERICA
TOM CLOTHES AND GOODS, Los Angeles | MILL MERCANTILE, San Fransisco
AUSTRALIA
HEFFERNAN AND HAIRE, Melbourne
CHINA
INDUSTRIAL, Shanghai
JAPAN
103, Tokyo | BLUE BLUE, Tokyo | Nigel Cabourn WOMAN The Army Gym, Tokyu Plaza, Tokyo | Rose Bud, Tokyo | GARRET, Aomori | Jeany Star, Nagasaki | FOUR CUPS Co., Kamakura
| NEKO, Kamakura | HILLSIDE, Kyoto | a Ma Facon, Kyoto | DESPERADO, Osaka | ENN STORE, Okayama | Laha, Hiroshima
KOREA
OHKOOS, Seoul
TAIWAN
GROOVY STORE, Taipei | CC HOUSE, Taipei
THAILAND
ONION, Bangkok
WEB STORE
Wmenswear
W’menswear was established in 2015, kindled by the Ponytail Journal Universe (a space promoting slow-living) in which founder Lauren Yates started in 2013. The small label is focused on designing garments for hard-hitting women, who find peace in nature, joy with challenge, and grace in femininity.
Design takes place amongst the painterly landscape of Lauren’s home in the French countryside, and has always been produced in her country of origin, Thailand where she takes inspiration from the disappearing local traditional practices in hope to continue their legacy. The land is what roots W’menswear into the ground, as it is the source of function and beauty for each garment. Each collection praises the history of Western workwear and it’s long-lasting construction, while whispering mystery with the most exquisite slow-made textiles from the East. It’s safe to say that Lauren works to grow a deeper connection with the earth, from the materials she selects, to the real-life application of the garments. It’s in her deepest intentions to continuously support slow-made textiles with the brand, all the while sparking mindfulness amongst the community to keep these small weaving industries that make W’menswear garments so beautiful alive.
In the long run, we hope to promote a heightened sense of mindfulness amongst our community of producers, retailers, and consumers in this respect. We use the word ‘goodness’ here to describe the connection that unites us, and the enormous beauty and fragility that is our shared experience on this planet. In the future, we envision special events like community clean ups, and learning modules to highlight the goodness of slow living in our ever-accelerating world.
Spring Summer ’17 in stores now, celebrates special slow-woven textiles from the Northern plateau of Thailand to the sea facing regions of Western Japan, all of which celebrate the magic of our natural Universe. Think of hand spun Thai silk, natural indigo dyed denim, or hand block printed cotton from the craft’s birthplace, Jaipur. Our garments are energised by the provenance of their materials, designed as curious tools to explore the goodness of the Universe.